AGB
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1. GeneralThe main goods of Pfalzschliff are kitchen knives, folding knives and accessories. All services provided by the online shop for the customer are carried out exclusively on the basis of these following general terms and conditions. Deviating regulations only apply if they have been individually agreed between Pfalzschliff and the customer.2. Conclusion of contract2.1 The online shop's offers on the Internet represent a non-binding invitation to the customer to order goods in the online shop.2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.2.3 The online shop confirms this Receipt of the order immediately, at the latest after receipt of the order. The order confirmation and the acceptance of an order by telephone do not constitute a legal acceptance on our part. We only accept the offer when we bring the goods to you for dispatch. You will receive a written shipping confirmation by email within 3 working days. However, the customer is bound to his offer for a maximum of 2 weeks. Order process:1) Select the desired goods2) Confirm by clicking on the “Add to shopping cart” field3) Check the information in the shopping cart4) Confirm by clicking on the “Next step” field 5) Enter the billing address and delivery address (if different from the billing address)6) Confirm by clicking on the “next step” field7) Select the payment method and fill out the required data (the individual payment methods are discussed in point 6.2)8) Confirm by clicking on the field “Next step”9) Confirmation: Summary of all data entered as well as reading and accepting our general terms and conditions and cancellation policy.10) Binding dispatch of the order by clicking the “Buy now” button. When purchasing via this online shop, products are only sold in household quantities. The word “household quantity” includes a maximum of 20 products per household. The total price consists of the sum of all net product prices, the tax calculated and the respective location-dependent delivery costs. The total invoice is shown in gross amounts.2.4 Items of the Sales contracts are the goods ordered by the customer. With regard to the quality, the offer description applies.In addition, the relevant legal provisions of the ABGB apply in Germany, the relevant legal provisions on contract law apply to the other countries of the European Union in which contracts with Palatinate cut are concluded, as well as in the Swiss Confederation. 3. Cancellation policy3.1 General right of cancellation You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform usPfalzschliff Lothringer Schlag 27 67659 Kaiserslautern 0152 53723420info@pfalzschliff.de of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form for this purpose, although this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send this notification of your exercise of the right of cancellation before the cancellation period has expired. Consequences of cancellation: If you cancel this contract, you have we will pay you all payments we have received from you, including the initial delivery costs (with the exception of the additional costs resulting from you choosing a different type of delivery than the cheapest standard delivery offered by us) from Pfalzschliff to the customer , to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract, to Pfalzschliff Timo Bauer Lothringer Schlag 27 67659 Kaiserslautern Germany. The deadline is met if you send the goods before the deadline of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to an examination of the quality or properties and functioning of the goods is due to improper handling on your part.4. Delivery4.1 All items will be delivered immediately if available from stock. Delivery takes place within Germany.4.2 The delivery time within Germany is a maximum of 7 working days, unless otherwise stated in the offer. Delivery will therefore take place at the latest within 5 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring credit institution (for advance payment) or after the contract has been concluded (for cash on delivery or purchase on account).4.3 If an item is not available at short notice (despite order), we will inform you by email about the expected delivery time, provided we have an address from you. Your legal rights remain unaffected.5. Packaging and shipping costs5.1 We work with the following shipping partners: DHL / Hermes5.2We currently charge EUR 6.90 for deliveries to Germany and packaging costs. Delivery is currently carried out by delivery agents commissioned by us or partner companies. If you are an entrepreneur, the risk of accidental loss and accidental deterioration as well as theft of the goods in the case of this mail order purchase is transferred when the goods are handed over to the person designated to carry out the shipment. If you are a consumer, the risk of accidental loss and accidental deterioration as well as theft of the goods in this purchase passes to you upon delivery of the goods to the place of delivery or to a third party designated by you (other than the carrier). The goods are generally delivered to the front door of the specified address. (Please note any measures due to force majeure / pandemic) By placing the order, you agree to the delivery permit. If the package is not accepted on the day of the delivery attempt, the risk for the goods, in particular that of accidental loss and the accidental deterioration passes to you. If the package cannot be successfully handed over in the following replacement delivery attempts, the goods will be returned to us. The result is a replacement of the purchase price, but you must bear the costs of return shipping.6. Payment, retention of title6.1 All prices stated are gross prices in euros, which include the statutory VAT of currently 19%. The prices valid on the day of the order apply.6.2 For delivery within Germany, the following payment methods are possible: it is possible that some of the payment methods listed here are currently not available.> by credit card, (the following credit cards are permitted: Visa, MasterCard, Maestro, American Express , Diners Club, China Union Pay and JCB.)>via SOFORT bank transfer,(The customer is obliged to pay the purchase price by bank transfer to our account.)>by PayPal,(It will be redirected to PayPal. After entering the required data there have been entered, the order will automatically be returned to this shop in order to complete the order.)> against advance payment, (With the payment method advance payment, the customer is able to pay the invoice amount of his order by bank transfer to our account. After receipt of the invoice amount in our account We deliver the order to you. For the transfer, the customer receives our account details in the confirmation email, including the order number, which should be stated when transferring the invoice amount. The customer must note that if the payment method is prepayment, the delivery time is extended by the time until the payment reaches our account. The transfer process usually takes 1-4 working days depending on the financial institution.)6.3 We reserve title to the delivered goods until full payment has been made. The customer must inform us immediately about third-party enforcement measures against the reserved goods and hand over the documents necessary for an intervention; This also applies to impairments of any other kind. Regardless of this, the customer must inform third parties in advance of the existing rights to the goods.7. Complaints and warrantyThe goods must be inspected immediately upon receipt, handled appropriately and stored or processed in accordance with the relevant regulations. Complaints can only be accepted if they are made directly to Pfalzschliff immediately upon receipt. Goods complained about must be handled appropriately. We are only liable to the customer for defects in goods that were not produced by us to the extent that the upstream supplier is liable to us. In the event of alleged warranty claims, we are entitled to assign our claims against the upstream supplier to the recipient of the goods and are free from any liability in such a case. If you have justified complaints, you are entitled to an improvement or replacement delivery. However, the occurrence of defects does not justify withholding the purchase price or part of it. Further claims, in particular claims for damages, are excluded - to the extent permitted by law. If subsequent fulfillment is carried out by way of replacement delivery, the customer is obliged to return the goods delivered first to us within 30 days at our expense. The defective goods must be returned in accordance with legal regulations. We reserve the right to claim damages under the legally regulated conditions. The company bears the full burden of proof for all claims requirements, in particular for the defect itself, for the time at which the defect was discovered and for the timeliness of the complaint.8. Liability for defectsInformation on liability for defects: Statutory liability for defects applies.9. Data protectionOur data protection declaration is available at http://www.pfalzschliff.de10. CopyrightThe content and works on these pages created by the site operators are subject to German copyright law. Reproduction, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. If the content on this site was not created by the operator, the copyrights of third parties are respected. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you notify us accordingly. If we become aware of legal violations, we will immediately remove such content.11. Miscellaneous11.1 If a provision in these general terms and conditions or in the purchase contract is or becomes invalid or unenforceable, the remaining provisions remain unaffected.11.2 There are no oral additional agreements. Additions, additional agreements or changes are only effective if they are made in writing. This also applies to departures from the written form.12. Contents and links on our pages12.1 The contents of our pages were created with the greatest care. However, we cannot guarantee that the content is correct, complete or up-to-date. As a service provider, we are responsible for our own content on these pages in accordance with the general legal provisions. As a service provider, we are not legally obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general law remain unaffected. However, liability in this regard is only possible from the time of knowledge of a specific legal violation. If we become aware of corresponding legal violations, we will immediately remove this content.> Our offer contains links to external third-party websites over whose content we have no influence. We can therefore assume no liability for this third-party content. The respective provider or operator of these pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not apparent at the time of linking. However, permanent control of the content of the linked pages is unreasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will immediately remove such links.13. Final provisionsThe validity of the UN Convention on Contracts for the International Sale of Goods is excluded; German law applies. With an order, the general terms and conditions of the online shop are accepted. If the customer does not have a general place of jurisdiction in Germany or another EU member state, the place of jurisdiction at our place of business applies to all disputes arising from this contract.